How service quality expectations changed after meteoric video streaming consumption around the world
In this report, we look at the state of the video streaming industry on a global scale. Comparing 2019 to 2020 data and focusing on key regions for streaming consumption around the world, we look at growth trends, quality patterns, and device performance.
2020 saw the industry grow in tandem with an increase in playback errors, and
buffering. Let’s take a look at how demand changed in the year of the pandemic
and what that meant for service quality.
NPAW (Nice People At Work) is the leading video intelligence company helping online streaming services grow. A global leader in its space, NPAW has a decade of experience developing groundbreaking and scalable analytics solutions to optimize performance and user engagement to build media experiences that maximize revenue. NPAW serves more than 150 video services and processes 100 billion plays per year worldwide.
YOUBORA, NPAW’s flagship solution, provides OTTs, broadcasters, operators, and media groups with holistic and advanced visibility of platform performance, audience behavior, advertising, and content efficiency in real time to support informed, data-driven decisions.